Refund Policy & Chargeback Protection

1. Digital Deliverables & Finality of Sale

By completing a $1 purchase, you explicitly acknowledge and agree that you are purchasing instant access to digital assets. You explicitly waive your statutory right of withdrawal / cooling-off period once the digital product download link is made available to your account.

2. Anti-Chargeback Defense & Audit Trail Logging

To protect platform integrity and prevent fraudulent claims, TryYourLuck maintains cryptographically verifiable audit logs for every transaction, including:

• User account identification, email address, and signup timestamp.
• Mandatory dual-checkbox agreement timestamps for Terms and this Refund Policy.
• IP address, geolocation data, browser user agent, and payment gateway confirmation ID (Stripe, PayPal, Crypto).
• Digital product download access logs and timestamped ticket allocation records.

3. Fraudulent Disputes & Merchant Representation

Any unauthorized or fraudulent chargeback initiated after successfully accessing digital goods or participating in a draw will be contested immediately with full evidentiary documentation submitted to the payment network or bank.

Accounts associated with fraudulent chargebacks will be permanently banned from the platform, and any winning tickets or prize claims linked to disputed transactions will be voided.

4. Defective Files or Technical Support

If you experience technical issues downloading your purchased Email Cleaner Desktop Suite software (e.g. corrupted ZIP or broken download link), our support team will re-issue the file within 24 hours. Contact us at support@tryyourluck.today.

5. Draw Suspension, Minimum Ticket Thresholds & 100% Token Credit Guarantee

Certain prize draws operate with an established minimum paid ticket sales threshold (calculated strictly from direct purchases, excluding free referral and social promotional entries). If a draw's countdown concludes without reaching its required ticket activation threshold, or if a draw must be suspended due to manufacturer inventory adjustments:

• Automated Suspension: The draw is immediately moved to a suspended state and no prize drawing takes place.
• 100% Token Balance Credit: All participants automatically receive an instant refund of every ticket entered directly into their account balance—both purchased draw tokens and promotional/referral tokens.
• Universal Redemption: Refunded tokens never expire and can be redeemed with 1-click for any other active draw on the platform without additional charges.
• Digital Product Retained: Customers retain perpetual commercial rights and permanent download access to their purchased $1 software package (Email Cleaner Desktop Suite) regardless of draw status.